Lift Emergency Phone Register Deadline This Month

February 3, 2022

It’s critical to register lift emergency phones with nbn’s Fire Alarm and Lift Emergency Phone Register by Friday 25th February 2022.

The nbn™ network will soon replace most existing fixed phone and internet networks. When you switch over to the nbn™ network, it may affect the operation of important services, such as your lift emergency phones.

The registration process for monitored fire alarms is an important government initiative to help support the migration from most existing networks to the nbn™ network or alternative telecommunications networks and to minimise service disruption. The rollout involves new technologies which some existing fire alarms may not be compatible with.

With the nbn™ network being fully built and operational** and the approaching completion of mass disconnection from the legacy copper network, nbn will be closing the Fire and Lift register on Friday 25th February 2022.

If an emergency lift phone or monitored alarm panel that you are managing is currently connected to the legacy copper network, you will need to organise the migration of the existing equipment to an alternative technology.

Please contact your equipment provider and phone and internet provider to initiate the migration or for further information.

Here is the link for those that have not yet register – Fire and lift register | nbn (

What you need to do

  1. Talk to your lift maintenance provider about your options for migrating your emergency lift phone to the nbn™ network or an alternative technology prior to the disconnection of your current service.
  2. Identify the phone number used by your lift emergency phone (mandatory).
  3. Register your service with nbn. Valid registrations (with a valid service phone number) will help nbn identify where assistance with migration may be needed.
  4. Once you have asked your lift maintenance provider for advice about options to migrate your lift emergency phone, you will need to decide which option to install. Remember that it is your responsibility to transition your lift phone service off the legacy network.
  5. Once the lift emergency phone has been migrated, ask your lift maintenance provider to test it and confirm it is working properly .

To complete your registration you will need:

  • The complete address of the premises
  • The name and contact details of the person responsible for the monitored fire alarm and lift emergency phone service in each premises
  • The phone numbers for each monitored fire alarm and lift emergency phone

If you are having trouble finding the phone numbers,  you could check your most recent bill, or call your telecommunications service provider for the information.

For more information, visit Lift emergency phones.

This article was sourced by Smart Strata from nbn™.

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