Established in 1982, Archers the Strata Professionals have become industry leaders by keeping in touch with the evolving needs of strata stakeholders. The appointment to your scheme is more than the management of a building to us, we are committed to delivering a professional and meaningful service. We work in concert with committees and owners to navigate complex situations, our expert knowledge of strata legislation ensures your scheme operates smoothly and is compliant. We recognise varying stakeholder interests and tailor a complete service to individual needs. With responsive communication and collaborative relationships, owners can be confident that their asset is effectively managed.
WHO WE ARE
With all offices managed by active Partners who are supported by teams of senior strata community managers and associates, we are committed to continually delivering an experience of confidence to our clients, that their scheme is our priority. Our expert knowledge of strata legislation allows us to collaborate with committees to deliver on the responsibilities they voluntarily undertake. We pride ourselves on being an effective conduit between stakeholder groups to deliver the best long-term solution for bodies corporate. By actively engaging with stakeholders and providing competitive service options for essential strata services such as insurance management, compliance consulting and utility billing, all your strata needs are met in one place.
Our range of Body Corporate Management Services includes administrative, financial and secretarial duties. These services are complimented by practical advice that you can rely on. With our service partners ensuring your building is insured, compliant and protected, you won’t need to go anywhere else for your strata services – we are a true one-stop-shop.
We work hard to retain great staff, so your Strata Manager will be well matched to your specific needs. We place a great importance on training and education of our staff, so all staff members (from accounts through to senior managers) are all experts in their fields.
Archers has regional offices in six locations around Queensland where you will find our friendly local staff and modern boardroom facilities with the latest communications technology for all your meeting needs. Local knowledge makes all the difference when building collaborative communities.
Since inception in 1982 we’ve gained extensive industry experience – this enables us to deliver the most effective and knowledgable service in the market, giving you peace of mind that your scheme is in good hands.
When you need advice, we have experts with experience available in all areas of strata management. Our systems and information is always up-to-date, meaning that your Body Corporate won’t get any surprises later on.
We develop respectful and trusting relationships with our clients through a high level of professionalism and reliability. We take feedback on-board and advocate for industry change to improve our services and how they are delivered to you.
WHY SHOULD YOU CHOOSE ARCHERS?
Archers has a proud history of being industry leaders with an active approach to all strata matters. We have been providing Queenslanders with outstanding consulting and administration services for over 40 years – meaning your scheme will benefit from our experience and knowledge in all things strata.
As members of industry groups such as Strata Community Association (SCA) and the Urban Development Institute of Australia (UDIA) – you have peace of mind knowing that you’re getting the highest standard of work within the industry.
Archers have built a company based on being reliable leaders of the strata industry, and with this we treat all clients with the utmost respect and our work is transparent and accurate. We will always be available for clients to access.
If you feel that you are not currently getting the high-quality service you deserve from your strata manager, Archers will be able to help. Our service standards are exceptional, and no problem is too big for our team to handle.
Using our knowledge and experience in body corporate management to support the committee in developing a cohesive and harmonious community which all residents are able to enjoy their homes and communal services.
We return phone calls within 24 business hours, answer correspondence within 48 hours and have an owner’s portal easily accessible on our website facilitating common requests.
A key difference within the Archers team is the number of qualified individuals in our accounts team that ensures the key issues of levy notices, collecting contributions, debt recovery and your financial requirements are completed with accuracy and transparency. We have a dedicated collections office for levy arrears. Our Debt recovery team follow the legislative procedure to the letter and have a centralised arrears officer who provides personal contact and a customer-friendly approach to recovery.
Our peak industry body, Strata Community Association (QLD) provides professional development and training, tailored to Queensland strata management legislation. Our staff are qualified through these training programs and are committed to ongoing learning and development to ensure you are always receiving the most informed and comprehensive information.
Quality service standards are assured through internal quality review programs, continual improvements to internal processes, the maintenance of a complaints register and policy, ensuring we listen to our stakeholders and are responsive to changes were problems are identified. Archers participate in an annual survey, where our clients can rank our services provided during that year. This feedback allows us to celebrate what we got right and address what we did not. Meeting and exceeding our clients expectations through high service standards is our focus.
Our systems have many security layers and controls to ensure approval of payments are recorded and transparent. Committee approves of invoices are established through the invoice hub and there is visibility of previously approved invoices for the current period.
Archers offers the strata industry free educational seminars with high profile key-note speakers as well as regular e-newsletter updates on changes or updates within the strata industry. Our regularly updated social media presence also provides information to a more widely spread audience.
VALUE TO CLIENTS
We are committed to providing solutions to our clients. The use of technology and systems to remove obstacles associated with committee obligations and enabling self-service of key information and records to property owners is another way we provide excellent value.